Scenario
A midsize drilling and completion service company in North America faced an unexpected supply chain crisis when their supplier’s plant closed with little notice. They urgently needed a replacement supplier for a high-temperature secondary emulsifier crucial to their ongoing operations.
Goal
Rapidly innovate, develop, and deliver a new high-temp secondary emulsifier to prevent operational delays.
Methodology
Leveraging our deep expertise in secondary emulsifiers and working closely with the client to thoroughly understand their needs to deliver a tailored solution that performed flawlessly on the first attempt.
Solutions
- Immediate Response: The Ascent Chemicals team engaged our R&D department the same day the request was received.
- Rapid Innovation: Within seven business days, we formulated and shipped three samples of a new product formulations.
- Efficient Qualification: One of the three samples were qualified by the customer within a week, and SierraMul HT was born.
Process
Condensation Reaction and Blend
Results
The Ascent Chemicals Staff:
- Formulated a new high-temp secondary emulsifier tailored to the customer’s specific requirements.
- Achieved rapid production scale-up, shipping the first commercial-size batch within 45 days.
- Successfully delivered a solution, enabling our customers to avoid any unnecessary delays or setbacks with ongoing operations.